Requirements and conditions
To apply for a loan with bob Finance, you must meet the following criteria:
- Private person between 18 and 64 years.
- Permanent employment contract.
- Good credit rating.
- Private e-mail address and mobile number.
- Residence in Switzerland.
- Swiss bank account
The bob credit will be transferred directly to your personal account. Cash withdrawals are not possible.
Switching lenders may be a good idea if it means you can benefit from lower interest rates or a lower monthly repayment. It may also be possible to consolidate several existing loans or credit card bills, so that you only have one monthly repayment and a single point of contact.
If you wish to pay off an existing consumer loan, please let us know directly in your loan application. Please send us the current outstanding balance from the other bank, for example via a recent bank statement or final statement. As soon as the bob credit agreement has been signed and returned, the statutory 14-day cooling-off period begins. There is no additional effort required on your part.
At bob Finance, you can only have one loan at a time. If you already have a loan, it can be repaid or adjusted depending on your circumstances.
You do not have to transfer existing loans to bob Finance if you do not wish to. Depending on the terms and conditions, however, a transfer may be worthwhile and could save you money.
You can pay off your existing loan. All you need to do is tell us which bank you’re with and your current outstanding balance. We’ll take care of the rest of the repayment process for you.
Unfortunately, bob Finance does not grant loans to people with outstanding debt enforcement proceedings or attachment orders.
Your enquiry will be treated in confidence. bob Finance complies with the relevant legal requirements, including the reporting obligation under the Consumer Credit Act (KKG).
As a general rule, your data will not be passed on. If there are any uncertainties regarding your payslip, bob Finance may contact your employer.
bob Finance grants loans to Swiss citizens and to people with a B or C residence permit. Unfortunately, people residing abroad or with a different residence permit status (such as cross-border commuters with a G permit or holders of a short-stay L permit) cannot apply for a loan with bob.
In order for you to apply for a loan with bob credit, we need you to provide details about yourself, as well as information about your income and expenditure. This information is required by law so that we can carry out a fair and responsible credit check.
The effective interest rate is calculated based on your credit rating and will be communicated to you once your application has been assessed. The exact interest rate you will be offered is calculated on an individual basis, depending on your credit rating and creditworthiness. We will determine the interest rate applicable to you based on the details you provide in your online application and will notify you of this by email immediately after the assessment.
The term can range from 6 to a maximum of 120 months and can be flexibly tailored to your requirements when the contract is signed. The term can be adjusted seamlessly to suit your personal financial circumstances at the time the contract is signed. This gives you full control over the amount of your monthly repayments and how quickly you wish to repay the loan.
We offer loan amounts ranging from CHF 3,000 to a maximum of CHF 80,000. This means nothing stands in the way of your smaller or larger projects. The actual loan amount you can ultimately receive depends on your creditworthiness: under the Swiss Consumer Credit Act (KKG), every bank is obliged to draw up a detailed budget calculation for you. This involves comparing your monthly income (salary) with your fixed expenses (rent, health insurance, living costs). The amount that remains freely available at the end of the month determines your maximum permitted credit limit. This is designed to protect you from excessive debt.
Application process and approval
The mobile transaction number is sent via text message and is used to access the customer portal. This provides additional protection for your personal account.
On Form A, you confirm in writing that the funds used to repay the loan belong to you. In Switzerland, this form is required by law. By completing it, you officially declare that the funds you are using to repay the loan belong to you (or come from your own assets) and that you are not acting on behalf of an unnamed third party.
This information is required to carry out a full assessment of your loan application. In this way, bob Finance ensures that loans are only granted in accordance with the applicable regulations and do not lead to excessive debt (Art. 3 UWG).
We draw up a personalised budget, taking each person’s individual circumstances and living situation into account. That is why, for example, it is important for us to know whether someone lives alone or in a shared flat. As rent is shared in a shared flat, anyone living alone has to cover the rent themselves.
We draw up a personalised budget, taking each person’s individual circumstances and living situation into account. Your personal circumstances are factored into the budget assessment. For example, if you are married, the costs per household will be lower than if you live alone. Your relationship status can therefore influence your financial situation and, consequently, the creditworthiness assessment.
You must state your monthly fixed costs. These include, for example, maintenance payments, further education costs or childcare costs.
We draw up a personalised budget, taking into account each individual’s personal circumstances and living situation. Your expenditure is a key part of the budget assessment. It helps us to accurately calculate your actual financial burden and, consequently, the loan amount you may be eligible for.
We draw up a personalised budget, taking each individual’s circumstances into account. Your regular income is taken into account in the calculation. In addition to your basic salary, this may include other verifiable sources of income, such as bonus payments or income from property.
We draw up a personalised budget, taking each individual’s circumstances into account. Your income is a key factor in the creditworthiness assessment. The maximum loan amount available depends on the level and stability of your income.
You can decide for yourself into which account you would like the loan to be paid. The account must be in your name. For security reasons and in accordance with legal requirements, payments to third-party accounts (such as those of spouses, relatives, friends or business partners) or to overseas accounts are not permitted.
You do not need to state what you intend to use the loan for.
Administrative matters, insurance and customer service
You can reset your password straight away when you log in to the customer portal. Simply click on ‘Forgotten password’ and enter the email address you use for the portal in the relevant field. Follow the on-screen instructions to reset your password.
The bob Finance customer portal is a secure online area where you can view your loan-related documents and transactions. You can log in using your email address, password and mTAN (SMS code).
Once your loan agreement has been successfully finalised, you will receive an activation email from us. Click on the link contained in the email to set your personal password. For every subsequent login, you will need your email address, your password and an mTAN (SMS code), which we will send directly to the mobile number you have provided for security reasons.
For security reasons and to protect your data, the mTAN code is sent exclusively via text message to the Swiss mobile number specified in the credit agreement. Unfortunately, it is not possible to log in to the secure customer portal without receiving this text message code.
The customer portal is your digital credit hub. Here you can:
- View your current outstanding balance and detailed payment plan
- Download your monthly QR invoices as PDF files at any time
- View your annual statement of interest and account balance for your tax return
- Update your personal details (such as a new address or bank details) directly
For your own protection, access will be blocked if an incorrect password or mTAN code is entered three times in a row. If your account is blocked, please contact our customer service team directly on +41 44 244 25 00 (Mon–Fri, 8.00 am–6.00 pm) so that we can verify your identity and unblock your account for you.
The QR invoice is modernising the Swiss payments system. It consists of a payment section and a receipt. The QR invoice contains all the information required for automatic – and therefore efficient – payment and accounting.
Further information.
In principle, you can apply for a credit limit increase. However, there are a few points to bear in mind:
- Your monthly budget allows for an increase in your credit limit
- Your current personal loan is less than 80,000 Swiss francs
- You have no outstanding reminders or arrears
You can find more information here.
With residual debt insurance, you can protect yourself against involuntary unemployment, incapacity for work and total disability. It acts as a financial safety net for you and your family should you lose your regular income due to unforeseeable events such as a serious illness, an accident or involuntary unemployment.
The insurer is AXA Versicherungen AG, General-Guisan-Strasse 40, 8400 Winterthur.
You can find the exact terms and conditions in the General Insurance Conditions (AVB), which are provided to you in the loan application and with your contract documents. Further information can be found here: Residual debt insurance
Loan contract
It is generally possible to change banks, and this will not affect your loan. As bob Finance is an independent financial services provider rather than a traditional high-street bank, you are not tied to a specific bank account with us. You simply need to let us know your new bank details so that your monthly instalments can continue to be processed smoothly.
Early repayment is possible. To arrange this, please contact our Customer Service Centre by email (csc@bob.ch) or on +41 44 244 25 00 (Mon–Fri, 8.00–18.00).
Late payments will incur additional charges in accordance with our fee schedule. Should the instalment remain unpaid after this, further reminder charges will apply. To avoid serious consequences – such as negative entries with the ZEK or debt collection proceedings – please contact us immediately if you anticipate any payment difficulties.
The most important thing in such a situation is to get in touch with us at an early stage. As soon as it becomes apparent that you will be unable to pay a monthly instalment as agreed, please call us directly on +41 44 244 25 00 (Mon–Fri, 8.00 am–6.00 pm). Together, we’ll find a solution to prevent further reminders or negative entries with the ZEK.
Your chosen loan will be paid out at the earliest once the loan has been approved or the contract has been signed, subject to the statutory 14-day cooling-off period.
The withdrawal period is a period of time during which a borrower may withdraw from a loan agreement. This allows the borrower to withdraw in writing from a loan agreement that has already been concluded within the first 14 days.
A loan application can only be approved if both the statutory requirements and bob Finance’s internal criteria are met. Each application is assessed individually and manually by our staff. Please note that it is prohibited to grant a loan if doing so would lead to excessive debt (Art. 3 UWG).
Once you have submitted your loan application, you will immediately see which documents are still required for the assessment. As soon as we have received all the necessary documents in full, we will review them as quickly as possible. You will usually receive a decision within 1 to 3 working days.
