Requirements and conditions
To apply for a loan with bob Finance, you must:
- Be a private individual aged between 18 and 64.
- Have a permanent employment contract.
- Have a good credit rating.
- Have a personal email address and mobile phone number.
- Be resident in Switzerland.
- Have a Swiss bank account.
Your bob credit will be transferred directly to your personal bank account. It is not possible to receive the loan in cash.
Switching lenders may be worthwhile if you can benefit from a lower interest rate or lower monthly repayments. You may also be able to consolidate several existing loans or credit card balances, leaving you with just one monthly repayment and a single point of contact.
If you wish to refinance an existing consumer loan, please indicate this in your loan application. Please provide us with confirmation of the current outstanding balance from your existing lender, such as a recent account statement or settlement statement. Once the bob credit agreement has been signed and returned, the statutory 14-day cooling-off period begins. No further action is required on your part.
You can only have one loan with bob Finance at a time. If you already have a loan with us, it may be refinanced or adjusted depending on your circumstances.
You do not have to transfer your existing loans to bob Finance. However, depending on the terms offered, refinancing may be worthwhile and could save you money.
Yes, you can use bob credit to repay an existing loan. Simply tell us who your current lender is and provide us with your outstanding balance. We will take care of the rest of the repayment process for you.
Unfortunately, bob Finance cannot grant loans to applicants with ongoing debt enforcement proceedings or attachment orders.
Your application will be treated confidentially. bob Finance complies with all applicable legal requirements, including the statutory reporting obligations under the Swiss Consumer Credit Act (KKG).
As a general rule, your personal data will not be shared with third parties. However, if any information on your payslip requires clarification, bob Finance may contact your employer.
bob Finance grants loans to Swiss citizens and holders of a B or C residence permit. Unfortunately, people residing abroad or holding a different type of residence permit—such as cross-border commuters with a G permit or holders of a short-stay L permit—cannot apply for a loan with bob Finance.
To apply for bob credit, you will need to provide personal details as well as information about your income and expenses. This information is required by law and enables us to carry out a fair and responsible credit assessment.
Your effective annual interest rate is determined individually based on your creditworthiness. We will calculate your personal interest rate using the information provided in your online application and notify you by email as soon as your application has been assessed.
The term can range from 6 to a maximum of 120 months and can be flexibly tailored to your requirements when the contract is signed. The term can be adjusted seamlessly to suit your personal financial circumstances at the time the contract is signed. This gives you full control over the amount of your monthly repayments and how quickly you wish to repay the loan.
You can choose a repayment term of between 6 and 120 months and tailor it to your personal financial circumstances. The selected term determines the amount of your monthly repayments and how quickly you repay the loan.
bob Finance offers loans ranging from CHF 3,000 to CHF 80,000. This gives you the flexibility to finance both smaller and larger projects. The amount you can borrow depends on your creditworthiness. Under the Swiss Consumer Credit Act (KKG), lenders must carry out a detailed affordability assessment. This involves comparing your monthly income with your fixed expenses, such as rent, health insurance and living costs. The amount remaining after these expenses have been deducted is used to determine the maximum loan amount you can afford. This assessment is designed to protect you from excessive debt.
Application process and approval
A mobile transaction number (mTAN) is a one-time code sent to your mobile phone via SMS. It is used to securely access the customer portal, providing additional protection for your account.
By signing Form A, you confirm that the funds used to repay the loan belong to you or come from your own assets. This form is required under Swiss law and confirms that you are not acting on behalf of an undisclosed third party.
This information is required to carry out a comprehensive assessment of your loan application. It enables bob Finance to ensure that loans are granted in accordance with the applicable regulations and do not lead to over-indebtedness (Art. 3 UWG).
We prepare a personalised budget based on your individual circumstances and living situation. It is therefore important for us to know whether you live alone or share your home with others. For example, people living in shared accommodation usually divide the rent, whereas someone living alone is responsible for the full amount.
We prepare a personalised budget based on your individual circumstances and living situation. Your marital status may affect your household expenses—for example, certain costs may be shared if you are married. It can therefore influence your financial situation and the assessment of your creditworthiness.
You must declare your regular monthly expenses. These may include maintenance payments, further education costs and childcare expenses.
We prepare a personalised budget based on your individual circumstances and living situation. Your expenses are an essential part of this assessment, as they enable us to accurately calculate your financial commitments and determine the loan amount for which you may be eligible.
We prepare a personalised budget based on your individual circumstances. All regular and verifiable income is taken into account. In addition to your basic salary, this may include bonus payments or rental income.
We prepare a personalised budget based on your individual circumstances. Your income is a key factor in assessing your creditworthiness. The maximum loan amount available to you depends on both the level and stability of your income.
Yes, you can choose the account into which you would like the loan to be paid, provided that the account is held in your name. For security and legal reasons, payments cannot be made to third-party accounts—such as those belonging to spouses, relatives, friends or business partners—or to accounts held outside Switzerland.
No, you do not need to specify what you intend to use the loan for.
Administrative matters, insurance and customer service
You can reset your password directly from the customer portal login page. Simply click on “Forgotten password”, enter the email address you use for the portal and follow the on-screen instructions.
The bob Finance customer portal is a secure online area where you can view your loan documents and transactions. You can log in using your email address, password and an mTAN sent to you by SMS.
Once your loan agreement has been finalised, you will receive an activation email from us. Click on the link in the email to set your personal password.
For all subsequent logins, you will need your email address, password and an mTAN. For security reasons, the mTAN will be sent by SMS to the mobile number you provided.
For security reasons and to protect your data, the mTAN code is sent exclusively via SMS message to the Swiss mobile number specified in the credit agreement. Unfortunately, it is not possible to log in to the secure customer portal without receiving this text message code.
The customer portal is your digital loan hub. Here you can:
- View your current outstanding balance and detailed repayment schedule.
- Download your monthly QR-bills as PDF files at any time.
- Access your annual interest and account balance statement for your tax return.
- Update personal information, such as your address or bank details.
For your own protection, access will be blocked if an incorrect password or mTAN code is entered three times in a row. If your account is blocked, please contact our customer service team directly on +41 44 244 25 00 (Mon–Fri, 8.00 am–6.00 pm) so that we can verify your identity and unblock your account for you.
The QR-bill is part of the modern Swiss payment system. It consists of a payment section and a receipt and contains all the information required for efficient, automated payment processing and accounting.
You can find further information about the QR-bill here.
es, you can apply to increase your credit limit, provided that:
- Your monthly budget is sufficient to support the increase.
- Your current personal loan is below CHF 80,000.
- You have no outstanding payment reminders or arrears.
You can find more information here.
Residual debt insurance can protect you financially in the event of involuntary unemployment, incapacity for work or total disability. It provides a financial safety net for you and your family if you lose your regular income due to an unforeseen event, such as a serious illness, accident or involuntary unemployment.
The insurer is AXA Versicherungen AG, General-Guisan-Strasse 40, 8400 Winterthur.
The full terms and conditions are set out in the General Insurance Conditions (AVB), which are provided during the loan application process and included with your contract documents.
Further information can be found here: Residual debt insurance
Loan contract
It is generally possible to change banks, and this will not affect your loan. As bob Finance is an independent financial services provider rather than a traditional high-street bank, you are not tied to a specific bank account with us. You simply need to let us know your new bank details so that your monthly instalments can continue to be processed smoothly.
Early repayment is possible. To arrange this, please contact our Customer Service Centre by email (csc@bob.ch) or on +41 44 244 25 00 (Mon–Fri, 8.00–18.00).
Late payments will incur additional charges in accordance with our fee schedule. Should the instalment remain unpaid after this, further reminder charges will apply. To avoid serious consequences – such as negative entries with the ZEK or debt collection proceedings – please contact us immediately if you anticipate any payment difficulties.
The most important thing in such a situation is to get in touch with us at an early stage. As soon as it becomes apparent that you will be unable to pay a monthly instalment as agreed, please call us directly on +41 44 244 25 00 (Mon–Fri, 8.00 am–6.00 pm). Together, we’ll find a solution to prevent further reminders or negative entries with the ZEK.
Your chosen loan will be paid out at the earliest once the loan has been approved or the contract has been signed, subject to the statutory 14-day cooling-off period.
The withdrawal period is a period of time during which a borrower may withdraw from a loan agreement. This allows the borrower to withdraw in writing from a loan agreement that has already been concluded within the first 14 days.
A loan application can only be approved if both the statutory requirements and bob Finance’s internal criteria are met. Each application is assessed individually and manually by our staff. Please note that it is prohibited to grant a loan if doing so would lead to excessive debt (Art. 3 UWG).
Once you have submitted your loan application, you will immediately see which documents are still required for the assessment. As soon as we have received all the necessary documents in full, we will review them as quickly as possible. You will usually receive a decision within 1 to 3 working days.
